Booking rules

Information on booking group exercise sessions.

Booking

You can book up to seven days in advance of the actual time of the session. This means you can book the same session next week immediately after the end of a session. You can book up to six sessions at any one time, and up to two sessions on the same day. 

Ticket collection

You can collect tickets from two hours before the session starts. Tickets must be collected no later than 10 minutes before the session. Tickets that have not been collected 10 minutes before the session will be made available to members on the waiting list. Tickets will be allocated in accordance with the waiting list principle, where the first person on the list is offered the first available place etc. Don't forget to register at our booking desk that you have arrived if you are on the waiting list for a session. 

Waiting list

If a session is fully booked, you can sign onto the waiting list. The waiting list is updated live and as soon as a cancellation is received, you will move up the list. We will send an email and/or a push notification (if you have our app) to you that you have been allocated a place on the session concerned.

Email: Please check that you have entered the correct email address at sats.se, under “My pages”/“My settings”.

Push notification: Activate push notification and get a text message straight to your smartphone that you have been offered a place on a session you are on the waiting list for. Push notifications are sent up to 10 minutes before the session starts. 

You can check where you stand on the waiting list via sats.se and the SATS app. Under “My bookings” you can check your position on the waiting list with an orange symbol and a number. The app shows you what number you are on the waiting list for the session you are booked on.

Cancellation and booking suspension

You can cancel a group exercise session up to two hours before it starts. If you forget to cancel three sessions in one month, you will be suspended from booking sessions for 14 days. However, you can join sessions by booking directly at the centre. Bookings can be made at the booking desk at the centre on the day of the session.

If you are on the waiting list and are then allocated a place, if you do not attend the session, this is classed as a no show booking, irrespective of how close to the start of the session you are notified. It is important that you check in for the session on arrival at the centre, even if you are only on the waiting list.

When the waiting list is updated, only members who have registered as being on site for the session can be allocated a ticket. If you are still on the waiting list when it is updated but have not arrived for the session, this is not classed as a no show booking.

If you are on the waiting list and know that you will not be able to come, we advise that you cancel at least two hours before the session starts to avoid being registered as a no show booking. You will be notified by email if you receive a booking suspension. 

How to book and cancel

You can book/cancel sessions via our apps for iPhone and Android, at sats.se or at the booking desk at your SATS centre. When you cancel via the app, you must only click ONCE on the “Cancel” button.

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