Booking Rules - English
Booking rules for group training
Ordinary booking. For those who have a Basic or Flexible membership: You can book group training classes 7 days before the start. This means that immediately after a fully trained group session you can book yourself in the same group session at the same time next week. You can be booked for up to 6 hours at the same time per week, and max. 3 hours on the same day. It is possible to have a total of 6 active bookings at the same time.
Extended booking - Nordic membership For those with a Nordic membership, which also includes Røa Bad, you can book group session10 days before the start. You can be booked for up to 10 group session at the same time per week, and up to 3 group session on the same day. It is possible to have a total of 10 active bookings at the same time.
Extended booking - Premium membership For those who have a Premium membership, you can book group training classes up to14 days before the start. You can be booked for up to 14 group session simultaneously per week, and up to 3 group session on the same day. It is possible to have a total of 14 active bookings at the same time.
Getting the ticket
Tickets can be collected no earlier than two (2) hours and no later than 10 minutes before the class starts, and must be collected by the member. If it is not picked up by this time, it will be given to those on the waiting list 10 minutes before the class starts. The tickets are distributed according to the waiting list principle, where No. 1 on the waiting list gets the first available place.
Remember to register as an arrival at our booking stations if you are on a waiting list and wish to attend a class.
If the class is fully booked, you are welcome to register on the waiting list. The waiting list is continuously updated, and as soon as someone cancel, you move up the list. We will send you a push notification in the SATS app if you get a spot on the class in question.
Push notification in the SATS app: Activate push notification and receive a message directly on your phone when you get a place in a class for which you have been on the waiting list.
You have a full overview of your place on the waiting list on our webpage and in the SATS app. Under My bookings, your place on the waiting list is shown in the form of an orange symbol and a number. In the app, you will be informed which number you are on the waiting list during the class you are booked for.
Cancellation and booking restriction
You can book off a group training class no later than two hours before it starts. If you forget to cancel 3 group session within 30 days, you may not pre-book group session for a period of 14 days. You can still take part in classes by attending directly at the centre. Booking then takes place on the booking station at the center on the same day that the class starts.
If you are on the waiting list and move up and get a place, it is considered a no-show if you do not show up for the class, no matter how close to the start of the class this happens. It is important to check in for your class as soon as you arrive at the centre, even if you are on the waiting list.
When the waiting list is run, only those who have registered as attending to the class can get a ticket. If you are still on the waiting list while this is running, but have not turned up for the appointment, it will not be considered a no-show.
If you are on the waiting list and there is less than 2 hours until the class starts, you can cancel the class so that you can book another class in the same time period.
If you have already got a place in the class you are registered for, you must book off no later than 2 hours before the class starts to avoid booking restrictions.
Contact for booking and cancellation
You can book/cancel group training in our app, online at sats.no or at the booking stations at your SATS centre.