General Terms and Conditions for Memberships and Additional Services at SATS

Last updated: 1 august 2026. The applicable terms and conditions are always those published on the company's website.

These General Terms and Conditions ("Terms") constitute a legally binding agreement between you ("you" or the "member") and SATS Norway AS, P.O. Box 4949 Nydalen, NO-0423 Oslo, Norway, organisation number 892 625 522 ("SATS", "we", "us" or "our"), when you purchase or use SATS' products or services.

By purchasing a membership or services from SATS, you confirm that you have read, understood and accepted these Terms.

These Terms may be supplemented by specific rules, including club rules as well as safety and well-being guidelines. Such rules are available in all SATS clubs and on www.sats.no ("the SATS website") and may be updated from time to time.

Temporary memberships, including trial memberships, promotional memberships or drop-in memberships of limited duration, are considered memberships and are subject to these Terms throughout the membership period.

Certain services may also be used without a membership. When using such services, these Terms shall apply accordingly.

SATS' Privacy Policy describes how we process your personal data. Please refer to the SATS website for more information.

Separate terms and conditions apply to the use of the SATS App. Please refer to the SATS website.

Memberships may be entered into by individuals who are at least 18 years old and whose health condition does not make the use of the services an obvious health or injury risk.

Minors from the age of 11 may become members if a parent or legal guardian enters into the agreement and assumes legal and financial responsibility for the membership.

If, at the time of creating the membership agreement or during the membership period, SATS has reasonable grounds to believe that the use of the services may pose an obvious risk to the member's health, SATS may suspend the member's access to the services until satisfactory medical documentation has been provided. If such documentation is not provided within a reasonable period, SATS may terminate the membership in accordance with clause 7.3.

SATS can refuse memberships to individuals who have outstanding debts to SATS or who have previously been excluded from SATS.

SATS offers various membership types with different prices, access levels and content. Information about available memberships is provided at the time of registration and on the SATS website or in the SATS App. Once the membership has been created, it can be managed through "My Pages".

Access to SATS' clubs requires the use of a membership card or the SATS App, which can function as an access card.

When registering, the member must set up a digital payment agreement; see clause 5.

Before the membership can be taken into use, the member's identity must be verified in person at a SATS club by presenting valid identification. A photograph of the member will also be taken before the membership can be taken into use.

Members must be able to identify themselves upon request in order to access SATS clubs.

Memberships are personal and may not be transferred to or used by any other person.

SATS may require valid identification to be presented upon entry, and failure to do so may result in access being denied.

SATS will, as far as reasonably possible, adapt its services and opening hours to members' needs, preferences and usage patterns. However, individual clubs may be closed or offer reduced services due to public holidays, vacation periods, maintenance, force majeure events or similar circumstances.

For members aged 11 years and up to and including the calendar year in which they turn 14, use of SATS' facilities is conditional upon them training together with a responsible guardian.

Members may train independently from the calendar year in which they turn 15.

Children under the age of 11 may only access MiniSATS; see clause 4.5.

Members must act considerately, responsibly and respectfully towards other members, employees and third parties, and contribute to a safe, orderly and inclusive training environment.

Behaviour that, in SATS' opinion, is harassing, threatening, discriminatory, intimidating, disruptive or otherwise unacceptable is not permitted. The same applies to conduct that may cause personal injury or damage to equipment or property. SATS has a zero-tolerance policy towards illegal activities.

Members are required to familiarise themselves with and comply with SATS' applicable safety procedures, including instructions regarding fire safety, emergency exits and first aid equipment.

For safety reasons and to avoid blocking evacuation routes, bags, backpacks, outerwear and similar items may not be brought into training areas. Any local rules, signage and instructions given by SATS employees must always be followed.

SATS uses CCTV surveillance in its clubs in accordance with applicable legislation and our Privacy Policy.

Members train at their own risk and are responsible for assessing their own health and refraining from activities that are not suitable for their physical condition. This applies to all use of SATS' services.

SATS is not liable for personal injury resulting from negligent behaviour, failure to follow instructions, or use of equipment contrary to its intended purpose, regardless of whether the injury occurs during individual training or while using additional services. This does not limit SATS' liability under applicable mandatory law.

SATS is a Clean Centre in cooperation with Anti-Doping Norway. The use, possession or sale of doping substances and intoxicants is strictly prohibited. Members are required to comply with all applicable anti-doping regulations, including instructions, testing procedures and control measures. SATS may conduct anti-doping testing in cooperation with Anti-Doping Norway.

Members are personally responsible for their belongings while at SATS, including items stored in lockers.

If belongings are left in locked lockers after the club closes, SATS may remove the lock and store the items. Lost or abandoned property will be stored by SATS for a limited period, after which it may be donated or disposed of.

SATS is not liable for theft, damage to, or loss of personal belongings brought into SATS' clubs, regardless of where such belongings are stored.

Any commercial activity on SATS premises that is not conducted on behalf of SATS is only permitted with SATS' prior written consent. This includes any form of marketing, promotion, services or content production for commercial purposes. SATS shall determine whether an activity is considered commercial.

The prohibition includes, but is not limited to, the sale or promotion of fitness services, marketing of one's own or another party's business, and the taking of photos or videos for use in advertisements, campaigns, collaborations, sponsored content, affiliate marketing, or other commercial material.

Members may purchase various additional services at selected SATS clubs. Availability, capacity, and scope of activities and services may vary between clubs and countries, and SATS cannot guarantee availability or participation.

Detailed rules regarding cancellations are set out in clause 7.4. Additional information regarding registration, check-in, deadlines, prices and any limitations can be found on the SATS website and in the SATS App.

Access to group training requires a membership that includes Group Training. Members may book and participate in group training classes subject to the limitations applicable to their membership type.

Registration for group training is made through SATS' current booking system. Attendance must be registered before the applicable check-in deadline; otherwise, the spot may be allocated to another participant. Failure to cancel a booking or failure to attend may result in temporary restrictions on the use of the service in accordance with the rules published on the SATS website.

The purchase of personal training services ("PT") is subject to the prices available on the SATS website. Prices vary depending on whether the purchase relates to individual training sessions ("sessions") or packages containing multiple sessions of varying duration. One session entitles the member to one PT session of the duration specified at the time of purchase. Unless otherwise stated, PT sessions are valid for 12 months from the date of purchase. Packages containing 50 sessions or more are valid for 16 months.

The purchase of PT sessions entitles the member to train with available personal trainers at the level specified at the time of purchase. SATS may, if necessary, assign another personal trainer of an equivalent level. In such cases, SATS will discuss alternative trainer options with the member. Such changes do not entitle the member to compensation.

The member must inform the personal trainer of any relevant injuries, illnesses or other conditions that may affect the training.

SATS Boot Camp consists of structured training led by a SATS instructor or personal trainer for a smaller group of participants, with a predefined number of sessions, duration and scheduled training times. SATS may, where necessary, assign another employee to lead the training. In such cases, SATS will communicate with the participants in the group. Such changes do not entitle participants to compensation.

Members must inform SATS of any relevant injuries, illnesses or other circumstances that may affect the training.

MiniSATS is a temporary childcare service for members while they are participating in activities at SATS. The service is available for members' own children from six weeks of age up to and including 12 years of age. The child must be registered by a parent or guardian upon arrival. The parent or guardian must remain on SATS premises throughout the visit and be available for immediate contact. The duration of each stay in MiniSATS is limited. The number of children that can be accommodated may vary depending on capacity, staffing levels and safety considerations.

Children may only attend MiniSATS if they do not display symptoms of contagious illnesses and have been symptom-free for at least two days prior to the visit.

Physiotherapy services at SATS are provided by authorised healthcare professionals and are subject to specific healthcare legislation. The physiotherapist is responsible for the healthcare services provided, including patient records, confidentiality and professional standards.

Physiotherapy involves examinations and physical treatment which may entail a risk of unforeseen reactions or discomfort. Treatment is conditional upon the patient having received the necessary information and having provided consent in accordance with applicable patient rights legislation.

Physiotherapists are required to provide professionally responsible healthcare in accordance with applicable healthcare legislation and are covered by the Norwegian System of Patient Injury Compensation (NPE).

"Smart Training by SATS" is a digitally enabled, equipment-based training service that combines training equipment, software and an associated application to provide personalised training guidance based on training data.

Use of Smart Training by SATS requires the member to register for and accept the terms governing the related application. The member will receive information regarding SATS' processing of personal data, including training data and performance measurements, in accordance with the applicable Privacy Policy.

To access the full functionality of the application, including features related to training data and performance measurements, the member must consent to the processing of health data in accordance with GDPR.

Data, analyses and training recommendations are based on available information and automated systems and are provided for guidance purposes only. SATS makes no guarantee regarding accuracy, completeness or suitability. If Smart Training by SATS enables integration with third-party services or external devices, SATS is not responsible for the functionality, availability or processing of data within such third-party solutions.

The current price of the membership is available on My Pages.

The member shall pay the monthly membership fee, any enrolment fee, and any additional fees and services in accordance with the applicable rates. The same applies to any parent, guardian or other person who has assumed legal responsibility for the membership.

Membership fees are paid monthly in advance and will be charged on the due date unless otherwise agreed. Available payment methods are listed on the SATS website. The member is responsible for ensuring that the payment agreement's limit covers the total monthly amount due.

For prepaid memberships covering longer periods, payment must be made for the agreed period or number of months. SATS will notify the member within a reasonable time before the prepaid period expires. The member must, no later than the last day of the month before the period ends, notify SATS via My Pages whether the membership should be renewed with a new prepaid period or terminated. If SATS does not receive such notification, the membership will automatically continue as an ongoing membership at the applicable list price.

The member is responsible for keeping the payment agreement and payment details accurate and active throughout the membership period. If payment cannot be processed due to missing or incorrect payment information, or because the payment agreement has expired or been terminated, the payment will be considered overdue.

In the event of non-payment, SATS will send a payment reminder. If payment is still not received, a debt collection notice will be issued in accordance with applicable debt collection legislation. SATS may claim costs and interest in accordance with debt collection legislation, legislation governing default interest and other applicable laws. Failure to make payment is considered a breach of these Terms.

In the event of overdue payments, SATS may temporarily suspend the member's access to SATS facilities until the outstanding amount has been paid. Such suspension does not release the member from any payment obligations under the agreement, including any remaining binding period.

Payment for additional services shall be made in advance together with the membership fee using the payment method registered to the membership, unless otherwise specifically agreed for the relevant service.

SATS may offer discounted memberships to specific groups, such as students, youths, seniors and members covered by corporate agreements, in accordance with the prices and terms published on the SATS website.

Eligibility for a discount requires valid documentation. This also applies to memberships with discounts or subsidies provided by an employer, which are considered personal memberships.

The member must notify SATS without undue delay if the eligibility for a discounted membership ceases. If the conditions for the discount are no longer met, for example upon completion of studies or termination of employment, the monthly membership fee will be adjusted to the applicable list price regardless of any remaining binding period. The membership will continue under ordinary terms until terminated.

The membership commences on the agreed start date as stated on My Pages. All memberships are ongoing with no fixed end date, and renew automatically until terminated in accordance with the terms and conditions below.

Any binding period will be stated on My Pages.

The member may terminate the membership with one (1) month's notice through My Pages. The termination takes effect at the end of the following calendar month.

If a binding period applies, the termination will take effect upon expiry of the binding period, provided the termination is registered no later than the end of the penultimate full calendar month of the binding period.

Termination during a binding period may exceptionally be approved if the member can document unforeseen circumstances that make it genuinely impossible to use the membership. SATS may offer the member the option to terminate the membership during the binding period against payment of a fixed early termination fee.

Unused services, including additional services referred to in clause 4, are non-refundable upon termination unless otherwise required by mandatory law.

SATS may terminate the membership with one (1) month's written notice if there are justified reasons for doing so, including e.g. operational or safety considerations, or where the member fails to provide satisfactory medical documentation within the deadline in situations described in clause 2.1.

Any prepaid membership fees relating to the period following termination, will be refunded on a pro rata basis.

In the event of a material breach of these Terms, SATS may terminate the membership with immediate effect; see clause 10.

Cancellation of additional services referred to in clause 4 must, as a general rule, be made no later than 24 hours before the scheduled appointment, session or treatment. If cancellation occurs after the deadline, or if the member fails to attend without timely cancellation, the member will be charged for the relevant booking, appointment, session or treatment. Certain services may be subject to different cancellation policies. The applicable rules are available on the SATS website and in the SATS App.

You have the right to withdraw from the agreement for the purchase of a membership or services within 14 days without giving any reason. To exercise the right of withdrawal, you must clearly notify SATS within 14 days of entering into the agreement, for example by using the standard withdrawal form. For online purchases, the withdrawal form will be provided by email. If the right of withdrawal is exercised, the parties' obligations to fulfil the agreement will cease.

If you have expressly requested that your membership or service commence before the withdrawal period expires, SATS may charge you for the part of the service already provided.

The right of withdrawal expires if the service has been fully performed before the withdrawal period expires and you have expressly consented to this in advance and acknowledged that the right of withdrawal would thereby be lost.

When the right of withdrawal is exercised, all payments received from you will be refunded after SATS has received the notice of withdrawal. Refunds will be made using the same payment method used for the original transaction.

The right of withdrawal does not apply to purchases of additional services or products made at SATS' physical locations.

You may freeze your membership through My Pages. A membership freeze means that the membership is temporarily suspended for an agreed period and cannot be used during that period. Any additional services will automatically be frozen for the same period.

During the freeze period, a reduced monthly fee will be charged. In documented cases, SATS may offer a membership freeze without charge; see the SATS website.

A membership freeze may only apply to full calendar months and can take effect no earlier than the first day of the following month. The membership will automatically reactivate at the end of the freeze period, but may be reactivated earlier through My Pages. In the event of early reactivation, the freeze fee will be refunded on a pro rata basis.

If the membership is terminated during a freeze period, the notice period will commence on the day after the freeze period ends. Any binding period will be extended by a number of days corresponding to the freeze period.

Additional conditions relating to membership freezes, including pricing, duration, frequency and other requirements, are determined by SATS and may be amended. Current conditions are available on My Pages.

You may change your membership and additional services. Membership upgrades take effect immediately, while downgrades take effect at the end of the following month.

When changing a membership and/or any additional services, the price applicable at the time of the change will apply.

SATS may adjust the price of ongoing membership agreements once per year in accordance with changes in the Consumer Price Index (CPI) without prior notice.

In addition, SATS may change prices for memberships and services where necessary to cover increased costs or changed operating conditions. This includes, but is not limited to, upgrades to clubs, equipment or digital services, operating and maintenance costs, changes in legislation or public authority requirements, circumstances beyond SATS' control, and changes in market conditions. These price changes will be notified in good time and no later than one (1) month before taking effect.

For price increases other than those resulting from changes in the CPI, the member may terminate the membership with effect from the date the price increase takes effect. Notice of termination must be given no later than 14 days before the change takes effect. If no such notice is received before the deadline, the change will be deemed accepted.

The right to terminate under this clause does not apply to price changes resulting from the expiry of introductory offers, promotional prices, discounts or other price advantages.

For members subject to a binding period, price changes will only take effect after the binding period expires, unless the change results from the expiry of a discount as referred to in clause 6, changes in VAT, taxes, duties or other public charges.

SATS may amend these Terms when necessary to improve or clarify their content, comply with legal or regulatory requirements, provide clearer information about SATS' services, clubs or digital solutions, make changes or additions to services or memberships, carry out organisational changes, safeguard the security of members, employees or property, or adapt the terms to force majeure situations as defined in clause 13.

SATS will notify members of changes to the Terms no later than the date the changes take effect. For material changes that are detrimental to the member, SATS will provide at least one (1) month's notice. In such cases, the member may terminate the membership with effect from the date the changes take effect. Notice of termination must be given no later than 14 days before the changes take effect. If no such notice is received before the deadline, the changes will be deemed accepted.

SATS may make changes to the services included in a membership, including temporary closure of facilities, adjustments to services and other operational matters. For material changes that are detrimental to the member, SATS will provide notice no later than one (1) month before the changes take effect. In such cases, the member may terminate the membership with effect from the date the changes take effect. Notice of termination must be given no later than 14 days before the changes take effect. If no such notice is received before the deadline, the changes will be deemed accepted.

SATS' clubs vary in terms of facilities and offerings, including equipment and additional services that are not part of the guaranteed service offering. Such facilities, equipment and offerings, including for example saunas, may be changed or removed at individual clubs without prior notice. Such changes do not entitle the member to a price reduction, compensation or any other claim against SATS.

In the event of a breach of these Terms, SATS may take appropriate measures depending on the nature and seriousness of the breach. Such measures may include warnings, temporary suspension, temporary or permanent exclusion, closure of affected facilities or services, claims for damages and/or termination of the membership. Such measures do not release the member from payment obligations during the applicable notice period and/or binding period.

Before taking more severe measures, SATS will, where reasonably possible, inform the member.

Criminal offences will be reported to the police.

General information relating to the membership and any additional services will be communicated to the member using the contact details registered in My Pages. Notices regarding changes referred to in clause 9 will be sent via SMS or email. Notices and other communications shall be deemed received when sent to the member's registered contact details. The member is responsible for ensuring that the contact information registered on My Pages is accurate and up to date at all times.

If you have questions regarding your membership, bookings, training services or these Terms, please contact customer service.

SATS may transfer its rights and obligations under these Terms to another company, provided that the member's rights are not adversely affected. In the event of such a transfer, SATS will provide at least one (1) month's prior notice. The transfer will take effect from the first day of the month following the expiry of the notice period.

The member may not transfer any rights or obligations under these Terms.

SATS shall not be liable for any failure or limitation in performance caused by force majeure. Force majeure includes extraordinary events beyond SATS' reasonable control, including natural disasters, fire, flooding, pandemics, strikes, lockouts, war, governmental orders or restrictions, interruptions to electricity or network services, and similar circumstances that make performance impossible or unreasonably burdensome.

In the event of a disagreement, claim or other dispute, we ask that you first contact Customer Service. If we are unable to resolve the matter, you may contact the Norwegian Consumer Authority (Forbrukertilsynet) for mediation. Please refer to the Norwegian Consumer Authority's website for further information.

These Terms are governed by Norwegian law. Disputes may be brought before the ordinary Norwegian courts at the member's general place of jurisdiction or before Oslo District Court (Oslo tingrett).

In the event of discrepancies between language versions, the Norwegian version shall prevail.